FAQ

What is BetterSpace?

BetterSpace is an architectural design firm. We provide architectural design services to homeowners worldwide.

Are you real Architects?

In some countries, the title Architect is protected by law and reserved only to members of certain local associations.

BetterSpace is a global company and since we operate in multiple territories we refer to our experts as ‘architectural designers’ in order to comply with local laws.

We work with a qualified and highly experienced team of hand-picked architectural designers to guaranty the highest level of practice for our customers.

How do I know if the assigned architectural designer is any good?

We understand that each project is unique, and your project manager will always match the most experienced person with the most relevant knowledge for the job.

We work with a qualified and highly experienced team of hand-picked architectural designers to guaranty the highest level of practice for our customers.

However, if you are not satisfied with the choice of designer, your project manager will offer another team member for the job.

What if I don’t like what I’m getting?

Your satisfaction is our top priority. After getting your initial design draft, you can ask for as many changes as you like for no additional cost. If we feel that your requirements are not achievable, we will offer you other possible alternatives that meet your goals. If you think that your goals are still not met, your project manager will assign someone else from our design team. We won’t stop till you’re fully satisfied. Now, how’s that for peace-of-mind?!

How does it work?

Our service is offered through a unique online platform. The work process involves 4 steps:

1. Intake: Fill in your intake questions. We’ll review your requirements and get back to you if anything is unclear.

2. Set Up: We’ll assign an online work-space for your project and set up a project team that matches your specific requirements.

3. Design: Chat with your team and review hand sketches of your new design. Revisions can be made based on your feedback until you are satisfied with the proposed layout.

4. Final Delivery: Depending on the service level you choose, we’ll provide hand sketches, floorplans and 3D images that show the approved layout.

What information do I need to provide? 

Since we offer our service online, we rely on the information you provide about the space you wish to redesign.

Any information you can provide would be useful: floorplans, layout drawings, hand sketches, photos or a list of measurements.

If you do not have information about the space, we can show you how to easily capture your layout with your smartphone camera using our partners’  floorplan drawing app. 

Do I have to pay upfront?

Our fixed-price layout-design service comes with a 5-day free trial, so you try out our service without having to pay anything before the work starts. You are free to change your mind for any reason during your trial. No questions asked! And you don’t have to pay for the work already done.

Will you keep my credit card and other personal details?

We do not keep your credit card details. Payments are processed through our payment partner, ‘stripe’.

Should I hire a local architect?

Not all architectural services are suitable for online delivery, but many services are. With so much of our daily lives already taking place online, being an internet-based business allows us to deliver high-standard architectural work with the convenience, clarity and affordability you may not get from your local architect. Unlike your local architect, we also offer complete peace of mind service, which includes a free trial, free revisions and a fixed price.

I know exactly what I want… What do I need you for?

No one knows you better than you know yourself, but space planning requires expertise which you or your builder might not have. The risk of living with a mistake or missing design opportunities can be costly. Involving an expert does not mean surrendering your wishes. A good designer will incorporate your design solution, validate it and introduce new solutions you may otherwise miss out on.

Can I see an example?

Sure! Check out the projects button on the top menu. If you would like to see more specific examples – let us know! You can use our chat widget at the bottom right of this screen, or email us to [email protected]

I need the design urgently, how quickly can you deliver the redesign?

In some cases, we can offer a 48 hours delivery. If your project is urgent – please get in touch by emailing [email protected]

I already have an architect but I am not happy with their design proposal. Can you help me fix it?

Yes we can. We are frequently asked to review, suggest ideas and redraw plans for customers who feel unhappy with their architect’s proposals. When this is the case, contact us via the live chat button at the bottom of the page or by email.

I want to add an extension to my property. Can you advise me on the available options?

Yes we can. We have extensive experience in designing building extensions. However, local regulations vary from house to house, area to area and we rely on you to provide information on what’s acceptable in your circumstances. You may wish to contact your local authority to ask for guidelines concerning your specific property and inspect other extensions built in your neighbourhood. Once we know the specific restriction – we can advise you on the best extension layout.

Can you help with my planning applications?

Yes we can. Contact us on [email protected] to receive more information.   

Will my builder know how to follow your plan?

Yes. The plans we provide follow industry standards. They are detailed and include measurements and design comments. The 3D pictures we offer can also offer reference to surface covers and other finishes.

Can you provide a design that is wheelchair accessible or one that is friendly for people with disabilities?

Yes, we can. If you require a design that is optimised for people with disabilities – please let us know.

What is your site’s cookie policy?

Cookies are used on our site. By using our website you agree to the use of cookies and other technologies. If you do not agree to such use, please refrain from using the website.

What are your terms of business?

Check out the terms and conditions here