FAQ

What is BetterSpace?

We’re an architectural design company unlike any you’ve seen before. We provide design services to thousands of homeowners worldwide through our smart online platform.

Working with us is easy as pie.  It’s what we call ‘service for the 21st century’

Why Choose Us?

Get started in seconds, get results in days. We’re always available!

Work with a dedicated team, no matter how small your project or budget may be.

Pay only for what you need. Our prices are fair and up to 60% lower than anywhere else. You’ll pay a one-off fixed fee. No hidden charges, no surprises

Connect with your architect via our intelligent platform 24/7

How does it work?

Our service is offered through a unique online platform. The work process involves 4 steps:

1. Sign up and describe your space. Tell us about your house and the areas you want us to focus on. Share with us any available information you’ve got.

2. Share your goals and design preferences with your design team – Pick and choose your design favourites and must-have features using our intelligent online platform. We’ll assemble a designated design team based on the exact needs of your project.

3. Watch your new design take shape: As soon as you’re ready to start, we will start working on your new design. We will sketch up our proposed new layout and work with you to reshape it until it’s perfect.

4. Your new design goes into production. When you’re happy with the new design we move into full swing, producing floorplan drawings, 3D artwork or whatever else you ask us for. The sky is the limit!

Do I have to pay upfront?

YOu do not need to pay to sign up and to have your project set up. However, payment is due once you confirm your project.

You are free to cancel your project anytime. Click here for our refund schedule.

How much does it cost?

Our fees will be displayed once you completed the intake questionnaire.

You can see some cost examples on our pricing page.

All fees are fixed and there are no additional or hidden costs.

Our prices are fair and up to 60% cheaper than anywhere else.

What Services do you offer?

As well as layout design, we offer a range of architectural services.

Our services include:

– Pre Purchase Consultation

Architectural Design

– Interior Design

– Lighting and Electrical Layout

– 3D Visualisation

– VR Visualisation

– Construction Drawings

– Tender Packs (internal)

– Tender Packs (external)

– Budget Estimation

To enquire about any of these services, click here or visit our homepage to book a free consultation call.

Are you real Architects?

In some countries, the title Architect is protected by law and reserved only to members of certain local associations.

BetterSpace is a global company and since we operate in multiple territories we refer to our experts as ‘architectural designers’ in order to comply with local laws.

We work with a qualified and highly experienced team of hand-picked architectural designers to guaranty the highest level of practice for our customers.

How do I know if the assigned architectural designer is any good?

We understand that each project is unique, and your project co-ordinator will always match the most experienced person with the most relevant knowledge for the job.

We work with a qualified and highly experienced team of hand-picked architectural designers to guaranty the highest level of practice for our customers.

However, if you are not satisfied with the choice of designer, your project manager will offer another team member for the job.

What Building Standards and Regulations do you Follow? 

We work worldwide and as well as working in both metric and imperial measurements, we follow international standards and regulations applicable to the UK, the US, Europe and Asia.

We follow the International Building Code (IBC), International Residential Code (IRC), and UK building regulations.
If you are unsure about the rules applicable in your area –  feel free to contact us via [email protected]

What if I don’t like what I’m getting?

Your satisfaction is our top priority. After getting your initial design draft, you can ask for as many changes as you like. If we feel that your requirements are not achievable, we will offer you other possible alternatives that meet your goals. If you think that your goals are still not met, your project manager will assign someone else from our design team.  

What information do I need to provide? 

Since we perform our service remotely, we rely on the information you provide about the space you wish to redesign.

Any information you can provide would be useful: floorplans, layout drawings, hand sketches, photos or a list of measurements.

If you do not have information about the space, we can show you how to easily capture your layout with your smartphone camera using our partners’  floorplan drawing app. 

Will you keep my credit card and other personal details?

We do not keep your credit card details. Payments are processed through our payment partner, ‘stripe’.

Should I not hire a local architect?

Not all architectural services can be done remotely, but many services can. With so much of our daily lives already taking place online, being an internet-based business allows us to deliver high-standard architectural work with the convenience, clarity and affordability you may not get from your local architect. Unlike your local architect, we also offer complete peace of mind service, which includes a free trial, free revisions and a fixed price.

I know exactly what I want… What do I need you for?

No one knows you better than you know yourself, so knowing what you want can help immensely during your design process. But space planning does require expertise which you or your builder might not have. The risk of living with a mistake or missing design opportunities can be costly. Involving an expert does not mean surrendering your wishes. A good designer will incorporate your design solution, validate it and introduce new solutions you may otherwise miss out on.

Can I see an example?

Sure! Check out the ‘PROJECTS’ button on the top menu. If you would like to see more specific examples – let us know! You can use our chat widget at the bottom right of this screen, or email us to [email protected]

I need the work done urgently, how quickly can you deliver?

In some cases, we can offer a 48 hours delivery. If your project is urgent – please get in touch by emailing [email protected]

I already have an architect but I am not happy with their design proposal. Can you help me fix it?

Yes, we can. We are frequently asked to review, suggest ideas and redraw plans for customers who feel unhappy with their architect’s proposals. When this is the case, contact us via the live chat button at the bottom of the page or by email to [email protected]

I want to add an extension to my property. Can you advise me on the available options?

Yes, we can. We have extensive experience in designing building extensions. However, local regulations vary from house to house, area to area and we rely on you to provide information on what’s acceptable in your circumstances. You may wish to contact your local authority to ask for guidelines concerning your specific property and inspect other extensions built in your neighbourhood. Once we know the specific restriction – we can advise you on the best extension layout.

Can you help with my planning applications?

Yes, we can. Contact us on [email protected] to receive more information.   

Will my builder know how to follow your plan?

Yes. The plans we provide follow industry standards. They are detailed and include measurements and design comments. The 3D pictures we offer can also offer reference to surface covers and other finishes.

Can you provide a design that is wheelchair accessible or one that is friendly for people with disabilities?

Yes, we can. If you require a design that is optimised for people with disabilities – please let us know.

What is your site’s cookie policy?

Cookies are used on our site. By using our website you agree to the use of cookies and other technologies. If you do not agree to such use, please refrain from using the website.

What are your terms of business?

Check out the terms and conditions here